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You may notice when you upload a new Plus profile wallpaper that your wallpaper does not load correctly and instead appears as a black background on your profile page.
This is due to your image having the CMYK color mode as opposed to RGB color mode in its settings. You would just need to switch the color mode to RGB. Also, make sure the dimensions of the image are 1920 x 1200.
If you have access to an editing software like Photoshop, you can change this yourself. To learn how to do so, just check out this article.
However, if you reach out to our support team via the submit request button below, we will be able to help fix this for you manually so you don't need to get your hands on an image editing software.