Troubleshooting

Transferring Tips

• How to view a summary of a transfer?
• What to do if the recipient did not receive the download email
• Can I resume my interrupted uploads?

What we're currently fixing

• I can't add files to my transfer in Safari!
• WeTransfer is currently unavailable in India
• Are you seeing the 'Uh-oh' error message?
• My Profile backgrounds are not showing
• We'll never ask for your email login to download files
• Email background issues

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Trouble sending

• My upload speed is slow
• Is my Antivirus blocking my transfer?
• The "Oops, something went wrong.." error
• My transfer hops back from 5% to 0%
• My transfer gets stuck at 100% and the file size keeps growing
• Cookies causing trouble

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Trouble downloading and opening

• Can't unzip transfer on Mac and instead it creates .cpgz file
• The download speed is slow
• I can't open the transfer sent to me (Unable to unzip)
• I have trouble downloading a transfer on my phone

I don't receive your emails

• What you can do to make sure you receive our emails
• Deferred emails
• I don't receive your (confirmation) email anymore

More info on...

• Why is the size of my files different on WeTransfer than on my computer?
• How to report an error or bug to our Support team
• Why is there no sound/picture on my video?
• Somebody else is using my Gmail address to send transfers
• How do I change my language?
• Fire whats? How your firewall can block our service

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