- How to verify the email address on your WeTransfer Account
- Your transfer overview
- Having trouble logging into your WeTransfer Pro account?
- Link transfer confirmation emails
- Set up your WeTransfer Pro backgrounds - Videos & Images
- Why am I being asked to authenticate my payment?
- What does WeTransfer Pro offer me?
- WeTransfer & FiftyThree - What does it all mean?
- The transfer I'm trying to download is unavailable?
- Phishing attempts and weird WeTransfer imitations
- How to recognise spammers
- Uploading Folders
- Collect Pro
- Creating a free Collect account
- We'll never ask for your email login to download files
- My transfer gets stuck at 100% and the file size keeps growing
- I can't open the transfer sent to me (Unable to unzip)
- How to report an error or bug to our Support team
- Somebody else is using my Gmail address to send transfers
- How to view a summary of a transfer?
- Who is the artist of that awesome wallpaper!?
- What's new on WeTransfer?
Attention!
Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.Troubleshooting
Is our service getting you down or are you having a rough day? Don't worry - We’ve got things covered here.
What we're currently fixing
Trouble sending
- My transfer gets stuck at 100% and the file size keeps growing
- My upload speed is slow
- Is my Antivirus blocking my transfer?
- The "Oops, something went wrong.." error
- My transfer hops back from 5% to 0%
- Cookies causing trouble
Trouble downloading and opening
I don't receive your emails
More info on...
- How to report an error or bug to our Support team
- Somebody else is using my Gmail address to send transfers
- Why is the size of my files different on WeTransfer than on my computer?
- Why is there no sound/picture on my video?
- How do I change my language?
- Fire whats? How your firewall can block our service
Have more questions?