Troubleshooting

Trouble sending

• I can't add files to my transfer in Safari!
• My files are getting stuck uploading in Safari
• My upload speed is slow
• Is my Antivirus blocking my transfer?
• The "Oops, something went wrong.." error
• My transfer hops back from 5% to 0%

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Trouble downloading and opening

• How to conduct your download speed test
• Can't unzip transfer on Mac and instead it creates .cpgz file
• The download speed is slow
• I can't open the transfer sent to me (Unable to unzip)
• I have trouble downloading a transfer on my phone

I don't receive your emails

• What you can do to make sure you receive our emails
• Deferred emails
• What to do if the recipient did not receive the download email
• I don't receive your (confirmation) email anymore

More info on...

• Why is the size of my files different on WeTransfer than on my computer?
• How to report an error or bug to our Support team
• Why is there no sound/picture on my video?
• Somebody else is using my Gmail address to send transfers
• How do I change my language?
• Can I resume my interrupted uploads?

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