- How to verify the email address on your WeTransfer account
- Why is my Collect content missing?
- Accounts are optional with Collect
- Good behavior policy
- Learn more about all of WeTransfer's products
- I can't add files to my transfer in Safari!
- Our emails aren't arriving at your inbox....
- What you can do to make sure you receive our emails
Attention!
Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.Troubleshooting
Is our service getting you down or are you having a rough day? Don't worry - we’ve got things covered here.
Trouble sending
- I can't add files to my transfer in Safari!
- My files are getting stuck uploading in Safari
- My upload speed is slow
- Is my Antivirus blocking my transfer?
- The "Oops, something went wrong.." error
- My transfer hops back from 5% to 0%
Trouble downloading and opening
I don't receive your emails
More info on...
- Why is the size of my files different on WeTransfer than on my computer?
- How to report an error or bug to our Support team
- Why is there no sound/picture on my video?
- Can I resume my interrupted uploads?
- Fire whats? How your firewall can block our service
- Why changing (the settings of) your browser can improve our service
Have more questions?