- How do I download a transfer that was sent to me?
- Can I download a transfer that expired?
- Embedding a button to your Plus Profile on your own website
- I'm a Plus user but people cannot send transfers over 2GB to me
- How do I delete multiple transfers?
- The new and improved email background
- What does Plus offer me?
- deadmau5 - stuff i used to do
- I can't open the transfer sent to me (Unable to unzip)
- Phishing attempts and weird WeTransfer imitations
- How to recognise spammers
- Creating a shareable link
- A workaround for naming your transfers
Attention!
Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.Troubleshooting
Is our service getting you down or are you having a rough day? Don't worry - We’ve got you covered.
What we're currently fixing
Trouble sending
- The upload speed is slow
- Antivirus (and other blocking) software
- I can't send a folder
- The "Oops, something went wrong.." error
- My transfer hops back from 5% to 0%
- My transfer keeps spinning and doesn't complete
Trouble downloading and opening
I don't receive your emails
More info on...
- How do I change my language?
- Can I use WeTransfer on my website?
- Fire whats? How your firewall can block our service
- Why changing (the settings of) your browser can improve our service
- Adding WeTransfer to your trusted contacts
- Minimum browser requirements to use WeTransfer
Have more questions?