Troubleshooting

What we're currently fixing

• We'll never ask for your email login to download files
• Are you seeing the 'Uh-oh' error message?
• My Profile backgrounds are not showing
• Detecting SPAM
• Email background issues
• My files are getting stuck uploading in Safari

Trouble sending

• My transfer gets stuck at 100% and the file size keeps growing
• The upload speed is slow
• Is my Antivirus blocking my transfer?
• The "Oops, something went wrong.." error
• My transfer hops back from 5% to 0%
• Cookies causing trouble

See all 7 articles

Trouble downloading and opening

• I can't open the transfer sent to me (Unable to unzip)
• Can't unzip transfer on Mac and instead it creates .cpgz file
• The download speed is slow
• I have trouble downloading a transfer on my phone

I don't receive your emails

• Deferred emails
• What you can do to make sure you receive our emails
• I don't receive your (confirmation) email anymore

More info on...

• How to report an error or bug to our Support team
• Somebody else is using my Gmail address to send transfers
• Why is the size of my files different on WeTransfer than on my computer?
• Why is there no sound/picture on my video?
• How do I change my language?
• Fire whats? How your firewall can block our service

See all 14 articles