- How do I download a transfer that was sent to me?
- Can I download a transfer that expired?
- Embedding a button to your Plus Profile on your own website
- I'm a Plus user but people cannot send transfers over 2GB to me
- How do I delete multiple transfers?
- The new and improved email background
- Why is auto renewal not supported on my Plus account?
- What does Plus offer me?
- How to see an overview of all saved items
- Viewing Boards in your browser
- Transferring without a board
- How to set an expiry date when transferring with the Mac app
- Are you seeing the 'Uh-oh' error message?
- We'll never ask for your email login to download a transfer
- My transfer gets stuck at 100% and the file size keeps growing
- I can't open the transfer sent to me (Unable to unzip)
- How to report an error or bug to our support team
- Somebody else is using my Gmail address to send transfers
- WeTransfer <3 GDPR
- Verifying your email address
- Phishing attempts and weird WeTransfer imitations
- How to recognise spammers
- Creating a shareable link
- How to view a summary of a transfer?
- Introducing the WeTransfer Public API
- Who is the artist of that awesome wallpaper!?
- A workaround for naming your transfers
Attention!
Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.Troubleshooting
Is our service getting you down or are you having a rough day? Don't worry - We’ve got you covered.
What we're currently fixing
- Are you seeing the 'Uh-oh' error message?
- We'll never ask for your email login to download a transfer
- My Plus profile wallpapers are showing as an empty black background
- Increased spam activity
- Error connecting to WeTransfer.com
- Email template issues
Trouble sending
- My transfer gets stuck at 100% and the file size keeps growing
- The upload speed is slow
- Antivirus (and other blocking) software
- I can't send a folder
- The "Oops, something went wrong.." error
- My transfer hops back from 5% to 0%
Trouble downloading and opening
I don't receive your emails
More info on...
- How to report an error or bug to our support team
- Somebody else is using my Gmail address to send transfers
- Why is there no sound/picture on my video?
- How do I change my language?
- Fire whats? How your firewall can block our service
- Why changing (the settings of) your browser can improve our service
Have more questions?