- How do I download a transfer that was sent to me?
- Can I download a transfer that expired?
- Embedding a button to your Plus Profile on your own website
- I'm a Plus user but people cannot send transfers over 2GB to me
- How do I delete multiple transfers?
- The new and improved email background
- Why is auto renewal not supported on my Plus account?
- What does Plus offer me?
- How to see an overview of all saved items
- Viewing Boards in your browser
- Transferring without a board
- How to set an expiry date when transferring with the Mac app
- Are you seeing the 'Uh-oh' error message?
- We'll never ask for your email login to download a transfer
- My transfer gets stuck at 100% and the file size keeps growing
- I can't open the transfer sent to me (Unable to unzip)
- How to report an error or bug to our support team
- Somebody else is using my Gmail address to send transfers
- WeTransfer <3 GDPR
- Verifying your email address
- Phishing attempts and weird WeTransfer imitations
- How to recognise spammers
- Creating a shareable link
- How to view a summary of a transfer?
- Introducing the WeTransfer Public API
- Who is the artist of that awesome wallpaper!?
- A workaround for naming your transfers
Attention!
Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.Knowledge Base
Get down to the basics & the nitty gritty with these articles. Carefully curated to get you on your way again.
Getting started
- How do I send a transfer?
- Can I delete my upload?
- How do I download a transfer?
- Email confirmations
- Do I need to register?
- Do I pay to use your service?
In case you're wondering
- Do you offer phone support?
- Can I view my transfer history?
- Why we updated our terms
- Previewing files
- Response time after you submit a ticket
- Our editorial backgrounds
Sending transfers
- How to zip a folder
- How to add multiple recipients
- Is there a transfer limit?
- How many GB can I upload?
- How long are uploads available to download?
- Not downloaded yet notifications
Downloading transfers
Have more questions?