We have implemented Single Sign-On (SSO) in order to simplify the log-in procedure for all our products. SSO is an authentication method that allows you to use your credentials from one online platform login such as Apple, Google, or Slack as your sign-in method. If you have the same email linked to our other amazing tools, such as Paste or Collect, the login email will change for these too.
This new way of signing up or logging in doesn’t mean you have to use all of our tools but if you ever decide to, you’ll already have one unified account for all of our products.
For example, if you create an account with WeTransfer and then decide to use Collect or Paste with the same email address when you visit Collect or Paste, we will remember your WeTransfer account details and you can log in with the same details.
Due to the nature of signing-up with your social credentials, you are unable to directly change your email address through your WeTransfer account. If you need to change your email address, please reach out to our Support team.
Additionally, when signing up with Apple ID you can choose the option to 'hide' your email address in order to create an account. When this option is chosen a unique email address will be produced, normally in the form of a string of numbers and letters. The main reason for this is to ensure your personal email can remain private. You can read more about this via Apple's Support page here.
If you are having any issues with signing up or logging in with SSO or have already signed up and would like to change your email address, please submit a ticket to our Support team here.