Keeping your transfers, your account's details, and your privacy safe is at the forefront of everything we do at WeTransfer. Every decision we make, whether those decisions be about big feature releases or small product improvements, is always looked at from a security perspective.
It's with this in mind that we released verification for all WeTransfer Pro accounts.
Previous to this release, our security game just wasn't up to scratch - and it's through these improvements that we've really stepped things up, ensuring that, for example, there's now no way for someone with less-than-great intentions from impersonating your Profile URL, branding, email address, or custom domain.
There are several ways that you can verify your account.
You should have an email in your inbox from 'email@example.com', prompting you to verify your account. In these emails, there'll be a link you can click to request a new verification email.
You'll also be able to request that a new verification email be sent to your account's email address from your Account panel.
Of course, if you're still unable to verify your account, or need anything else, please do reach out to us here.
If you're having problems verifying your account, and need to contact us about this, your request will be handled much quicker if you can provide a copy of your receipt. You can submit a request for assistance from our Support team here.