Attention!
Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.Our emails aren't arriving at your inbox....
NB: If you need to send a transfer urgently, please know that link transfers do not require any form of emails to function, you can share a link transfer however you'd like.
Our email provider Sendgrid had some service disruption yesterday evening that continued on throughout the night, this may have affected our emails being delivered in a timely manner and caused some delays. You can read about this on their Statuspage.
This issue should now be resolved but there is still an issue with Outlook or Microsoft inboxes, domains, and email addresses. So, if you're still not seeing our emails going into your inbox, read on.
First thing's first! Add our sending email address, noreply@wetransfer.com, to your trusted contact list. This article has steps and illustrations to guide you through:
Adding WeTransfer to your trusted contacts
If you're still unable to find our emails and you're using Microsoft services as your email provider, such as Office365 or Outlook, it could also be possible that our emails are being quarantined due to this issue.
Please read through this Microsoft article which will provide some troubleshooting steps on how to receive our email if using Microsoft services.
If you're still having issues receiving our emails, or if you have any further questions, we're happy to help. Just submit a request via the link below and we'll make sure to check it out! ✌️
