There could be a few reasons as to why you’re unable to log into your WeTransfer account. If you’re lost in a world of error messages and half-remembered email addresses, let us try and clear the way for you:
You’re signing up for a new account, instead of logging in
If you run across an error message telling you that there’s already an account linked to your email address, you’ve most likely just clicked the wrong button, and are signing up to a brand new WeTransfer account, rather than logging into your pre-existing one. Here’s a direct link to the log-in area of our website:
If you’re unable to remember your password, please see here.
You’ve got a Collect account, and not a WeTransfer account
Collect and WeTransfer are best buddies, always have been, always will be! WeTransfer showed Collect around when they were new on the playground, and Collect showed WeTransfer all the cool things that they’d collected (get it?) from their travels around the world.
But, as much as they work really well together, at the moment, Collect and WeTransfer accounts are separate things. So, if you’re struggling to log into your account at wetransfer.com, it may be the case that you’ve got an account with our app, Collect, instead.
You can learn more about the app here.
You don’t have an account
Sending and receiving transfers with WeTransfer doesn’t require registering for an account. If you’ve used our service to send something or if someone else has sent you a file, it doesn’t automatically mean that you’ve got an account with us - in fact, you most likely don’t!