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Disclaimer: This offer is being released in phases, so no need to worry if you haven’t received this email just yet, we’ll get to you. It will eventually be made available for all WeTransfer Pro subscriptions. If you have not yet received the email, you won’t be able to unlock your Pro Pass.
Say hello to the Pro Pass
We have beautifully obvious tools for every step of your creative process. Even before your idea is ready to transfer, when it still needs to be inspired or shaped. That’s why we want to offer you full access to two other tools in the WeTransfer family, Paste and Collect, with your WeTransfer Pro subscription—for free.
Whilst these beautifully obvious tools assist you with every step of your creative process, they're completely independent products and this means they all work differently and require different support. If you decide to unlock these tools you’ll have three separate subscriptions for each different tool and if you need support, you’ll be directed to the dedicated teams whose expertise lies with each individual product.
What is Paste® Pro?
Concepts. Mockups. Pitches. Before your ideas are final (and approved), you need to get your team and that client who sits too close to the webcam on the same page. Paste is a collaborative presentation tool that takes care of the formatting so you can focus on your ideas.
Want to learn more about Paste Pro and create beautiful presentations? You’ll find all the information you need here.
If you have any questions about Paste or if you’ve already paid for a year of Paste Pro after receiving your Pro Pass, please reach out to email@example.com and we’ll be able to help you out.
What is Collect Pro?
Need a little inspiration to kickstart your biggest ideas? Whether you’re on your phone, iPad, or desktop, Collect lets you save all the stuff you love in one place. Create beautiful mood boards, share references with your team, and take your inspiration with you everywhere you go.
The Collect app by WeTransfer is designed for iOS and Android. If you’d like to learn more about Collect Pro - feel free to check out our one-stop-shop for all things related to Collect Pro.
If you've any questions about Collect, please feel free to submit a request to Support here.
How do I unlock my Pro Pass?
If you’ve received the Pro Pass email you’ll be able to unlock and upgrade to our tools Collect Pro and Paste Pro. To unlock Pro Pass, in Collect and/or Paste all you'll need is the same email address and password you use for your WeTransfer Pro account. We have some simple step-by-step instructions to help! Check out how to unlock Paste Pro and how to unlock Collect Pro.
Please keep in mind the following:
- You’ll only be able to unlock Pro Pass if you have an active WeTransfer Pro subscription with us and you’ve been sent the email introducing you to Pro Pass.
- When unlocking Collect Pro, you’ll need to do this on an iOS or Android device, it’s not possible to unlock Collect through Desktop.
- When unlocking Paste Pro, you’ll need to do this through your desktop.
- A WeTransfer Pro subscription only lets you unlock one Paste Pro and one Collect Pro account. This means you can’t use the Pro Pass more than once in Paste and once in Collect. (Tell your friends we said sorry.)
What if I already have Paste Pro?
Our time machine is down at the moment, so we can’t go back in time to give you the Pro Pass. But if you’ve got fewer than four team members in Paste, you can go ahead and cancel your current Paste Pro plan. Then just follow the instructions to unlock Paste Pro for free. If you’ve got more than four team members, you can use the Pro Pass to get a discount on your bill. (Not too shabby.)
If you’ve already paid for a year of Paste Pro, please reach out to firstname.lastname@example.org and we’ll sort something out.
What if I already have Collect Pro?
Our time machine is (still!) down at the moment, so we can’t go back in time to give you the Pro Pass. However, you can cancel your current Collect Pro plan, then follow the instructions to unlock Collect Pro for free.
Unfortunately, payment for Collect Pro is managed through the Apple App Store or the Google Play Store, so if you’ve paid for a year of Collect Pro and want to switch to the Pro Pass, we aren’t able to give you a refund on any unused remainder.
If you have any further questions about this feel free to contact Collect Support here.
What happens if I cancel WeTransfer Pro after I use the Pro Pass?
Your Pro Pass is tied to your WeTransfer Pro subscription, so if you cancel you’ll lose access to Paste Pro and Collect Pro. You can always upgrade to Paste Pro or Collect Pro if you want to keep using just those tools. No hard feelings!
Why is Paper not included?
WeTransfer, Paste, and Collect are designed with the web-first workflow of creative professionals in mind, and these three tools support all (file) types of media and ideas. The Pro Pass, which gives you Paste Pro and Collect Pro for free as part of your WeTransfer Pro subscription, is designed to give you simple access to the products that work best together.
Paper, our drawing app beloved by creators of all ages, is available exclusively on iOS and simply isn’t compatible with the range of digital files and links that make our other products so flexible. We’re proud of Paper and happy to hear that you’re interested in Paper Pro, but for these reasons we’ve decided to exclude Paper from the Pro Pass.
If you’re still having trouble using the Pro Pass, please give us a shout and we’ll help you out.