Sometimes, when you request assistance from the WeTransfer Support team, we'll ask you to send us back a picture of what you are seeing on your screen. Screenshots are a very helpful way for us to help you, and understand whatever problem you are facing.
With Windows, you can use a keyboard shortcut to capture a screenshot.
To capture your entire screen, tap the Windows key + Print Screen (sometimes labeled PrtScn) key.
Your screen will briefly go dim to indicate that you've just taken a screenshot, and the screenshot should be saved to the Pictures > Screenshots folder, if that is your default location for screenshots.
Alternatively, you can use a program on your computer called Snipping Tool to capture a screenshot. Here are Microsoft's own instructions for that:
For Mac, you can use a keyboard shortcut to make a screenshot.
Press 'Cmd + Shift + 3' at the same time to capture your entire screen.
The screenshot will be automatically saved to your Desktop, with the file's name being the date and time you took the screenshot at.
Here are Apple's instructions for this:
Because of the wide range of Android devices available on the market today, please see Google's own documentation here:
Again, because there are many different models of iPhone, and because the way you will create a screenshot will differ. Please see Apple's steps for this, here:
Record your Screen
Because of all the different makes and models of Android devices, please do have a look here:
If you don't have an Android device compatible with the above instructions, you may have to resort to a third-party tool or application.
It's a similar story over in Apple-land. There's a few different ways to record your screen on iOS, so have a look here:
The ability to record your screen on Windows 10 is almost hidden! It's built-into a feature called Game Bar. Here's how you can use it to record your screen:
Press the Windows key + G.
If prompted, tick the 'This is a game' checkbox.
The Game Bar should load. Click the Record button, which is the large round, solid black button to the right of the camera icon.
The lovely people at Apple have once again written instructions for this, depending on your specific computer. Check it out: