Attention!Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.
The reason that you're being asked to verify your email address with a code is part of a new range of security features that we're rolling out to all of our WeTransfer users.
This feature has been implemented as part of our continued efforts to combat spam transfers, and other misuses of our platform. It also means that nobody can impersonate you and send a transfer via your email address.
The code has an expiration time of 60 minutes, please make sure to only request one at a time. If you find that the verification code is taking a while to reach your inbox, make sure to add our email email@example.com to your trusted contacts. You can find out how to do this here.
We also suggest checking your spam/junk folders, perhaps the emails landed there.
If you'd prefer not to verify your email address every single time you send a transfer, you're more than welcome to sign up for a free WeTransfer Account, which you can learn more about here:
And, if you're having trouble signing up, this animated image should help you:
Any questions? You can reach out to us at firstname.lastname@example.org