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As part of our continued efforts to keep your account secure, we're requesting that each and every WeTransfer account holder verify their email address.
This process also involves aligning your account's email address, and your default recipient address, so that they're one in the same. We've aligned the two in order to make your account simpler to use, as well as to increase the overall level of security on our platform.
From now on, there’s only going to be one email address linked to your personal WeTransfer Pro account.
Verification helps us keep your identity secure, since only you can use your email address on WeTransfer.
If you're reading this article, you've most likely seen a blue banner while logged into your account, or have tried to verify your account already, and something's not gone quite to plan.
No worries though! There are several ways that you can verify your account and get back to transferring as normal.
You should have an email in your inbox from 'firstname.lastname@example.org', prompting you to verify your account. In these emails, there'll be a link you can click to request a new verification email.
You'll also be able to request that a new verification email be sent to your account's email address from your Account panel.
Of course, if you're still unable to verify your account, or need anything else, please do reach out to us at 'email@example.com'.
If you're having problems verifying your account, and need to contact us about this, your request will be handled much quicker if you can provide a copy of your receipt (if you have WeTransfer Pro) or, a copy of the welcome email you received when you created your WeTransfer account. It should have the subject line of 'Your WeTransfer account is good to go'.