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Ever felt the shivers down your spine when Collect asked you to sign in? Suddenly, you don't seem to recall what email address you used to sign up, nor the super secure password you've created... You're not getting our password reset emails even though you have added our address to your contacts. All hope is lost. Right?
Not exactly. You do not need a Collect account in order to use the free version of Collect’s mobile applications. If you have used the Collect app before and don't remember signing up, there's a good chance that you do not have an account.
You can check whether you have a Collect account in the ‘Account’ tab.
Okay, I do not have an account, so how can I access my files again?
If you don't have access to the old app/device, there's nothing we can do to recover the files!
Unfortunately, files you upload in the app are not automatically backed up in the cloud. Each image in the app is unique to that copy of the app. Without an account, we do not store your personal information and we won't be able to carry over the files to your new devices or different copies of the app.
If you do have access, here's how you can move your files to your new app:
- Create a new account or sign into your Collect account on the device
- Sign up for Collect Pro, which will enable you to sync your files across devices
- Sign into the Collect app on your new device
If you want to make sure that you don't have to go through this process again, you can consider signing up to an account.
Free Accounts & Collect Pro
You can read all about signing up to an account in this article. A free account is an easy way to make all your beautiful boards in-sync across multiple devices.
However, the easiest way to share all your content is Collect Pro. With a Pro subscription, you do not ever have to worry about backing up your files because the app will do it automatically for you. In addition, you'll get 200GB of cloud storage to save all your collections.