Attention!Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.
Where is it?! Where is it?!
So you've been wanting to download a transfer on your mobile device, but you are having trouble to figure out how to do this or where your files were saved to? Are they in limbo? Am I in limbo? Who is limbo?
Don't worry, nothing is in limbo (and yet everything is...).
First, you'll have to copy and paste your transfer link into your mobile browser. Then, you'll get prompted to a webpage, which gives you two options:
1. Save your transfer as a board using our Collect app. If you want to learn more about that, you can check out this article. Please keep in mind that if you have the app installed on your device, you'll automatically be prompted to the app.
2. Scroll down on the webpage and download the files in your web browser. How this works exactly in iOS is shown in the GIF below.
If you're not sure where you've saved your files, you can check the default download location. For images and videos, that is the Photos app.
For Android, the default download location is your Downloads folder.