So, you were just about to pay for your WeTransfer Pro account and suddenly you got an error message? It's always a pain when that happens, but we can help!
First of all, if the payment was refused and you're sure the details were correct - please don't keep re-entering your details! This can lead to your card being marked as fraudulent.
With that out of the way, here are more things to check:
Please contact your bank or credit card provider to make sure that you're allowed to make international payments. Did you know that we're a Dutch company? 99/100 cases of failed payments are because your bank or card issuer has put a block on international online payments.
Is your card still active? Check the expiry date to be sure.
Using a debit card or Paypal account? Make sure there are funds in your account as well.
If you're still having no luck, please submit a request and our Support Agents will help you out.