- Restarting your iPad or iPhone is the best first course of action if Paper begins to act erratically or becomes unresponsive.
It can resolve the majority of issues that users experience. Here's the information from Apple on how to restart your iPad and your iPhone.
- If restarting your iPad or iPhone doesn't resolve the issue, performing what we call a "hard reboot" helps when Paper is behaving erratically.
First, charge your iPad or iPhone to 100%. Then, hold the Home and Power buttons until your iPad reboots. When you see the Apple logo, release the buttons.
- It's also good to confirm that you have the most recent version of Paper installed. If your app is a version or two behind, it's likely that updating Paper will resolve the issue.
To find out what version you have, tap on the Settings icon (sliders) top right and the information will be listed at the bottom of the next screen.
You can see a history of the Paper Release Notes here.
If you've restarted your device and the issues persist, we want to help. To open a ticket with Support, please do the following:
In Paper, tap on the Settings icon top right.
Tap on "Support".
Tap on "Send Diagnostic Report".
This will open an email window with your Diagnostic Report attached. Your Diagnostic Report should give us an idea of what's going on, but it's important that you add as detailed a description as you can as to what the issue is and what the steps are to reproduce it.
If your issue is related to Journal Sync, please indicate if there have been any recent changes or unusual behaviour related to the iCloud Drive folder on your Mac laptop/desktop.
Tap "Send". Your email will be directed to Paper Support and we'll work with you to resolve the problem.