Are you seeing the 'Uh-oh' error message?

Some users are visiting WeTransfer and hitting a wall when they reach our site seeing an error message which states 'Uh-oh'!

The first thing we recommend is to use a different browser or ensure your current one is up to date. Generally we suggest using Google Chrome or Firefox.

Second, you may need to allow our domains to be visited in your firewall. In order to see all the beauty we offer, you need to be able to connect to our three domains. If you are on a company network, you probably need to add us as an exception to the firewall. Please 'trust' the domains we use: *.wetransfer.com, *.s3.amazonaws.com and *.wetransfer.net, by adding them to your allowed list.

If these suggestions don't help, there's the last possibility of this being a DNS issue. Don't worry though, there's a solution! We've written an article with a step by step guide to fix this, depending on your operating system, here it is.

You should also try clearing out your browser's cache and cookies. You can [click here](https://wetransfer.com/cookies/clear) to do this, but please know that this will remove any auto-filled emails and preferences you have

While we strive to help all of our users access the site, we can't offer support for older browsers because they're not up to the latest security standards that we adhere to.