Attention!Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.
Some folks are visiting WeTransfer and hitting a wall when they reach our site seeing an error message which states 'Uh-oh'!
The first thing we recommend is to use a different browser or ensure your current one is up to date. Generally we suggest using Google Chrome or Firefox.
Second, you may need to allow our domains to be visited in your firewall. In order to see all the beauty we offer, you need to be able to connect to our three domains. If you are on a company network, you probably need to add us as an exception to the firewall.
Please 'trust' the domains we use: *.wetransfer.com, *.s3.amazonaws.com and *.wetransfer.net, by adding them to your allowed list.
If these suggestions don't help, there's the last possibility of this being a DNS issue. Don't worry though, there's a solution! We've written an article with a step by step guide to fix this, depending on your operating system, here it is.
You should also try clearing out your browser's cache and cookies. You can click here to do this, but please know that this will remove any auto-filled emails and preferences you have.
While we strive to help every single person access our site, we simply can't offer support for older browsers because they're not up to the latest security standards that we adhere to. Check out our list of compatible browsers here.
If you can't get past this no matter what you try, please do reach out to our Support team here.