So you've just received a transfer and you have finished downloading to find that your video doesn't have any sound or maybe it doesn't have any picture - not exactly ideal, right?
There are loads of different media file types, and some programs struggle to open them. The best program to use is VLC Media Player it usually smoothes out any playback issues with media files.
You can download it here.
If you continue to have any issues with your video playback, just reach out to our Support team.