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You may notice when you upload a new Profile background that your wallpaper does not load correctly and instead what you see is one of WeTransfer's backdrops instead of your own.
This could be due to your image having the CMYK color mode as opposed to RGB color mode in its settings.
All you need to do is switch the color mode to RGB. Use a resolution of at least 1900 x 1200 pixels. The maximum resolution that can be used is 8000 x 5000 pixels.
If you have access to an editing software tool like Photoshop, you can change this yourself. To learn how to do so, just check out this article.
However, if you reach out to our support team via the submit request button below, we will be able to help fix this for you manually so you don't need to get your hands on an image editing software.
Email us on firstname.lastname@example.org if you've got any questions.