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It's important to remember that we will never, ever ask you to login with your email and password just to download a transfer.
We've seen phishing attempts happen where malicious people copy our identity and try to trick you into entering your email account's log-in details.
So, if asked to sign in with your email details, delete the email you received and do not enter your details.
Just keep in mind, if you were not expecting a transfer, check out some of our articles to ensure it is not phishing or spam.
If you have opened a spam transfer or entered your external login details, make sure you change your password for those accounts!
If you're ever in doubt about an email you received, please submit a ticket to our Support team, send us along the email you got, and we'll gladly double-check for you. Safety first!