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It's important to remember that we will never ask you to login with your email and password just to download a transfer.
We've seen phishing attempts happen where malicious people copy our identity and try to trick users into entering their gmail, hotmail and other providers details.
So if asked to sign in with your email details, delete the email you received and do not enter your details.
Just keep in mind, if you were not expecting a transfer, check out some of our articles to ensure it is not phishing or spam.
If you have opened a spam transfer or entered your external login details, make sure you change your password for those accounts!
Reach out to firstname.lastname@example.org if ever in doubt!