Attention!Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.
Quite easy, actually! Click the button that says 'Get your files" in the email you received that looks like the one pictured below.
You will then be redirected to a download page on our website. Accept the cookies if you haven't already. Then you can either preview the files before downloading them, download individual files or click 'Download all' to download the whole bundle of files in one go.
To preview the files and also download them one by one, all you need to do is click on the magnifying glass icon which will open a side panel with your preview. See below for an example of previewing files:
Your download will start in your browser and once it’s done, it’s all yours to enjoy.
We download all files through the browser, so you will not see the download progress in WeTransfer itself, and you may not be asked where to store the file. The download progress should be visible at the bottom of your browser window (in Chrome and Internet Explorer), in the Downloads window (Firefox or older Safari versions), or in a little button in the top right corner of the window (newer Safari versions).
In most cases, your file will be stored in your computer's 'Downloads' folder. This can be changed to a different location on your computer, just check out these instructions for Chrome, Firefox, and Safari. With Chrome and Firefox you are also given the option of choosing where to save the file.
If you need help unzipping your file transfer, check out this article here.
Don't hesitate to let us know if you encounter any problems, happy transferring!