NB: If you've received a genuine WeTransfer link sent through our service and it still looks suspicious to you, check out this article.
Usually we'd say that imitation is the best form of flattery, and leave it at that, but when it comes to being a verrrrry popular file-transferring service, imitation can do more harm than good.
We've created this article to help you figure out if you're communicating with our service, or people pretending to be us (which will be referred to as "the phishers" from here on out) with the intention of stealing your login details or installing malware on your machine.
To start off, we'll never request the following information from you, and we'll never contact you out of the blue in order to:
- confirm your email address or other account credentials such as passwords
- ask you to download a transfer from a download link
- provide your full card number, or other payment details
- we don't provide phone support, so we will never ever call you about WeTransfer.
If you do receive a suspicious communication from someone purporting to be WeTransfer, but you're not 100% sure, this is a good checklist to follow:
Is the layout different from the layout you usually see when you open a WeTransfer mail? If so, don't use the download button or link.
- Are you being asked to enter your email address or password to download the transfer? If you are, double-check with the sender that they've sent you a password protected transfer. If you don't recognise the sender, or aren't expecting a transfer, treat it with extreme caution.
Does the download button take you to our domain (https://wetransfer.com)? If not, the files are hosted somewhere else and never safe to download. You can check this by copying and pasting the link into your address bar without pressing Enter.
Check the address mentioned in the body of the email. If the transfer isn't from someone you know or an obvious fake, don't use the download link.
- If the email mentions 'WeTransfer Plus' - disregard it. We've updated the name for our paid service, from 'WeTransfer Pus' to 'WeTransfer Pro'.
Check the sender's address. We always send our service-related emails from "...@wetransfer.com". If the email is sent from a different address, don't open the download link. (Please note that sometimes we send out marketing emails from different addresses - and if you contact our Support team, we'll email you back from '@wetransfer.zendesk.com)
Please note that emails from "...@wetransfer.com" are no guarantee that we’ve actually sent you this email. So stay aware even if we seem to be the sender.
Check the address the email was sent to. We only ever send a transfer email to your own email address. Not to "undisclosed recipients" or to other addresses. So finding a "Bcc" definitely means we did not send you this email.
Do not log in / enter your credentials or click the download link in a suspicious 'transfer' email.
For any questions about emails, or if you think you have received a phishing/suspicious email, please contact our Support team to report it. Make sure to include the email in question as an attachment, or forward it.