Attention!Notre centre de support est actuellement en train de se refaire une beauté. Pour accéder à l’ensemble de nos articles, merci de visiter notre site en Anglais ici.
We do everything we can to offer everyone the fastestest downloads possible, around the globe. Perhaps the slowness you're experiencing can be improved by checking your connection a little closer.
Just a side note; there are typical “busy times” where everything is slow on the internet because too many people are using it. Avoid peak hours after work and in the morning if you know you're not on the world's fastest internet connection.
Sharing your internet connection with other people, between multiple apps and on several devices will also make the speed drop.
If you're using our service on a corporate network, you may need to check with your system administrator if there are any limitations to using our service from your workplace. If necessary, ask them to contact us directly for technical support. You could check these suggestions about blockages too.
Lastly, check your internet connection (try resetting your modem and/or router if possible) and make sure nothing is wrong with it and that your antivirus software isn't blocking our service. If you insist on using antivirus software, please either turn off any webshield option at may have and turn off HTTP checking if your antivirus software uses that.
Please keep in mind that if you receive intercontinental transfers, this may affect the download speed as well.