There’s nothing more frustrating than carefully selecting your files, crafting that perfect message, clicking ‘Transfer’, and watching your transfer upload get to 99% before suddenly crashing back down to 1%.
When this happens, it’s usually a case of something on your end preventing our uploader from properly reading all of your transfer’s data, causing the percentage to drop. This doesn’t always happen from 99% down to 1%, you may see this happen at any stage of the upload.
- Double-check that none of your files are being used or opened elsewhere on your device, such as being used by a background application or being stored on an iCloud folder. You can also consider creating a .zip folder for this problem.
- Make sure you’re using the latest version of your browser, use a different browser entirely, or fire up your browser’s Incognito or Private browsing mode.
- If at all possible, temporarily disable your antivirus software or firewall. If you notice that your next upload makes it across the finish line, enable your antivirus again, contact our Support team and let us know which antivirus you’re using - we’ll help you out.
- If you’re working from home, and are connecting to your organization’s network via a VPN, try turning that VPN off, or ask your IT team or network administrator to look into things, or contact us directly.
If you’ve already tried these steps, and can’t seem to get a transfer to complete no matter what you try, you should follow the instructions in this article to capture an error message, and then get in touch with our Support team.