My transfer gets stuck at 100% and the file size keeps growing

We've seen an increase in these errors for transfers with video files in them. Please make sure the video is completely rendered, is not open in the background on another program and is actually done copying to your computer before select the file for your transfer.

An easy way to ensure this, is by creating a .zip file from all of the files together and upload that instead. This will surely fix the upload issue.

Also, if you select a file for uploading while it's still being edited (for example: being copied to your computer, before saving it, or before moving it to a different location), the system does not get the correct information about the file size.

To avoid this, don't fiddle with your files after selecting them for a transfer. Transferring from an external hard drive or USB stick can cause this problem as well.

If you continue to have trouble, just reach out to our support team for more help!