NB: This article refers to email transfers only. For clarification regarding link transfers, please see here.
Having a transfer linked to a WeTransfer Pro account gives many advantages over the free service. For example, if you've uploaded something via our free service, and need to keep the transfer online, this can be done with WeTransfer Pro.
If the transfer is still active (not expired yet), we can easily move them to your WeTransfer Pro account for you.
You'll still need to submit a request to our Support team from the same email address that you used to upload your transfer, and we'll guide you through the whole process. You'll need to attach the upload confirmation email you received for the transfer, as well as include the verification details for your Pro account.
Keep in mind that when a transfer is migrated from the free service into your Pro account, it'll automatically be set to 'Never' expire. But, if you want to ensure that your transfer expires when you're done with it, you can easily change this.