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We have encountered a number of cases where, after downloading a transfer, you're unable to open their .zip files downloaded from WeTransfer when those files contain .docx and .xlsx files.
This has to do with a bug in the built-in unzipping tool on MacOS. When opening such .zip files, it mistakenly thinks that parts of the .docx and .xlsx file are parts of our own ZIP, and fails to extract them correctly. A .cpgz file will be created from the zip when unzipping them.
To solve that problem, use a recent version of The Unarchiver to open the .zip file.