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So your payment details have changed since you registered your Plus account, and you need to update your payment method with your new details?
In that case, please make sure to renew the account yourself. You can then easily change the payment method and have it stored for the next payment.
Just make sure you renew within the manual renewal time frame, which (for a yearly subscription) is from 2 months until 2 weeks before your Plus account is due to expire.
You can find the renewal option in your account settings:
For a monthly subscription, you can renew your account at anytime. To validate your new payment method, we take the payment for your next renewal. Don't worry though, you won't lose out on any time left on your subscription, it will simply be added on top of the remaining time left on your account.
For example, if you have 2 weeks left on your account and you change your payment details and are asked to pay for the next month, you will then have 1 month and 2 weeks left on your subscription.
If you have any issues changing your payment method, drop us a message.
NOTE: If you're only seeing the option to 'Cancel' and nothing about enabling or disabling automatic renewal, then you are on our new payment processor, Stripe. It's not possible for us to facilitate manual renewals any more.
If you hit 'Cancel', your account will be cancelled after the next expiry date.
In this case, you will need to wait for your account to expire to change your payment details. (Don't worry, this process will be improved on massively!)